Show CS, OM & LNF if it's first time order
planned
J
Jasper Yap
We only have 1 chance to make a 1st impression. If we drop the ball the first time an enterprise user uses us, we possibly would lose them as a customer forever.
As a member from Eezee,
- I would like to know if an order is a 1st time purchaseso that I can give extra VIP treatment (e.g. accept price match, shorter SLAs, welcome them to eezee, personally give them a call)
- I would also like to know if an order is made by users who rarely purchaseso that I can also extend to them the VIP treatment.
- I would also like to know if an order is made by users who purchase frequentlyso that I can also extend to them the VIP treatment.
R
Rajem Pradhan
This is customer segmentation, I love the idea and will definitely give a much delightful and prioritized focus in customer handling.
S
Shawn Seet
Rajem Pradhan this is a game changer, extra care when orders are picked up so we can enhance that first time experience
J
Jasper Yap
planned