Detect invalid phone number upon purchase
planned
S
Steffi Au
Hello,
As an Order Management Team, I want to request "Phone number" box on Eezee website should be filled in with valid phone number.
If buyers don't fill in a proper phone number, they can't proceed to check out the item.
I attached below picture example from other platform where we should input valid mobile number upon purchase.
Why is this important? if there's any issues related to the order, and it's urgent, our CS can't contact the buyer immediately by call.
Also, please see following FD tickets for your consideration.
https://eezee.freshdesk.com/a/tickets/97875 (23 working days to get buyer's mobile number
https://eezee.freshdesk.com/a/tickets/112090 (delayed delivery, 5 working days to get buyer's mobile number)
https://eezee.freshdesk.com/a/tickets/131737 (failed delivery because we didn't have buyer's phone number)
https://eezee.freshdesk.com/a/tickets/134967 (I need to raise ticket again to CS, CS need to email buyer, waiting buyer to reply, longer time processing)
https://eezee.freshdesk.com/a/tickets/133922 (no phone number on admin page, CS unable to follow-up through phone).
Thank you.
S
Selene
There are two fixes needed after investigate the issues above:
- User selected "Enterprise Address" imported from enterprise dashboard. There is no phone number tied to the enterprise address.
Need to enforce enterprise user to key in their phone number before they checkout for the first time.
SGD-2205-106 -> Ken Koh (PSA)(punchout enterprise order)
SGD-2206-519 -> Jason Ng (Elecate World Pte Ltd)(enterprise order)
Jasper Yap I will need to discuss with you on the flow as currently we don't allow enterprise user editing the address in checkout flow.
- User keyed in "alphabet" in phone number input field.
Need to validate the mobile number input field by not accepting any alphabet.
SGD-2207-44 -> Kathy (user input "Hnin" in hp input field)
SGD-2205-342 -> US overseas order (user input "United States" in hp input field)
SGD-2206-906 -> John Parkinson (user input "Singapore" in hp input field)
J
Jasper Yap
Yee Han Selene
Take note for Checkout v2
J
Jasper Yap
planned
A
Agnes Poh
Supporting this request as well, our 3PLs do require contact number too.