Inactive listings can still be purchased in customer's favorite list or shopping cart | Voters

Inactive listings can still be purchased in customer's favorite list or shopping cart

Samuel Wang

when items are inactive the customer can still buying if the items are added into their shopping cart. 
We have encounter this issue with few orders. The item are inactive and customer still can purchase at old price.
1.SGD-2206-382
2.SGD-2209-935 ( lose around 2000 SGD)

October 3, 2022

Terrence

Hi Samuel,
As spoken earlier, 
Favorite list is now called shopping list.
When a product is inactive, customer cannot add items from shopping list to shopping cart. Therefore, they will not be able to checkout.
The 2 orders that you raised are not caused by customer checking out inactive product.

Terrence

1.SGD-2206-382
For this order, the product was deactivated on 19th August. The order was checked out on 13th June when the product was still active. 
See attached screenshots

Terrence

2.SGD-2209-935

For this order, the purchase request was made on 29 September when the product was active. But item was inactive on 30 Sept.

Samuel Wang

Terrence Chimeng Chan Hi Terrence i have mentioned this issue. recently got another 2 cases happened i put the order details on this post. Please let me when can we improve on this to prevent this in the future thanks.